Hakema.io Help Center

General 9

• What is Hakema.io?
• Why should I offer online bookings when phone is good enough for me?
• What is Hakema.io for Car Detailers?
• What is in the 30 day free trial?
• Will Hakema.io work if I have several staff or workers in my business?

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Getting Started 9

• Getting Started Guide
• How do I change my email address and/or phone number on my account?
• How do I add Booking on my webpage or website?
• Where can I find instructions on how to add Booking to my website or blog?
• How do I add Hakema booking widget to my wordpress site?

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Managing your business 2

• The system doesn't accept my email address, what should I do?
• How can I share my business information on my Social Media?

Staff or Resources 4

• How do I add staff members or resources?
• How do I set availability of any staff or resource?
• How do I mark time for vacations or other time off?
• How can I add breaks for a staff memb?

Services 4

• How do I add my services?
• How can I change prices of the services?
• Is it possible to close or disable only one or more services?
• How can I add additional services?

Bookings 14

• How can I enter a booking manually in case a customer calls?
• How can I cancel an existing booking?
• How to reschedule an existing booking?
• Can I define cancellation time for my bookings?
• How can I see my bookings on-the-run on my mobile?

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Customers 7

• Can I send email to a customer through Hakema?
• How do I add new customers to my customer register or database?
• How do I search for a customer in my customer lit?
• How do I edit a customer's email address?
• What information about a customer is stored?

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Marketing & Promotions 6

• How do I create a promotion?
• How can I share my promotions to my Social Media?
• Can I send my latest promotions to my customers?
• How to create and send SMS campaign to your customers?
• What is Automated Marketing Followups?

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Gift Cards 9

• How does it work?
• Can I select how long my gift cards are valid?
• Do I also need to use the Hakema booking system?
• How can customers buy my gift cards?
• How are the gift card details available for the buyer?

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Reviews 3

• How does the Rating & Reviews work in Hakema?
• Can customers see my ratings when they make bookings?
• Can I share my reviews?

Settings 8

• What is Booking Period?
• What is Booking Mode?
• What is Preparation Time?
• What is Buffer Time and why it may be needed?
• How to TURN ON/OFF my SMS notifications?

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Dashboard 1

• What is Dashboard useful for?

Loyalty 1

• What is a loyalty signup?

Plans, Pricing and Billing 11

• Where can I find the plan and their prices for Hakema.io?
• Why Hakema.io subscription plans are based on staff or resource?
• How does the monthly or yearly subscription billing work?
• How do I pay online for my Hakema subscription?
• Do i have to pay VAT (Value Added Tax)?

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Facebook Application 2

• How to add Hakema.io to your Facebook page?
• How do I install Hakema Facebook Application on my Facebook page?

Hakema Marketplace 6

• Can I cancel anytime from Hakema Marketplace?
• How can I change my business Opening Hours?
• My customer has cancelled the booking, do I still need to pay?
• Why do you market my business for free, what is the catch?
• What is a Lifetime Free Listing on Hakema Marketplace?

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